Short Course in Call/Contact Centre Management (PRA_CCMC)

Course Overview

Call Centers are here to stay, although their livelihood depends on well managed operations and well trained agents who can connect well with all types of people. The effectiveness of a call centre is defined by manner in which its agents are trained.  This course will give you a very good understanding of call centers and managerial roles, The course will teach you how to become a very effective Call Centre Manager, how to coach the call centre agents and track their performance.    You will learn how to best serve the company’s customers through your excellent sales skills you will obtain, identify customer expectations, reduce the percentage of lost calls etc.

Is this course for you? 

If you love to interact with people and deal with customer service on all levels, this course will take you on an incredible journey.  The course will teach you how to become a very effective Call Centre Manager, how to coach the call centre agents and track their performance.    You will learn how to best serve the company’s customers through your excellent sales skills you will obtain, identify customer expectations, reduce the percentage of lost calls etc.

What you will learn

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When can I start?

You can start right now!!

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